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Magic Dog Studio
                                 
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Ordering

ORDERING
Purchase your Magic Dog Studio custom jewelry and artwork at our online store:

shop.magicdogstudio.com

also,

Please make sure that you read through Magic Dog Studio's ordering policies listed on this page.


To view our Ordering Deadlines and other Important Dates, please click bellow:

Ordering Deadlines/Important Dates


To Download an Order Form, please click on the following link:

Order Form

or

Contact Magic Dog Studio directly with any questions at:

magicdogstudio@yahoo.com


SENDING YOUR
ARTWORK & PRINTS

Artwork & Prints are sent to the studio after placing your order online, or sent along with your downloaded order form.


Artwork:
Artwork can be sent one of three ways:

A.) Scan your image into the computer and
send via email as an attachment.
B.) Take a picture of your artwork with a digital camera
and send the jpg as an attachment.
C.) Send your artwork via the U.S. Postal Service. 
Your artwork will be returned with your completed pieces.
Make sure to always label your artwork and reference your invoice number when sending.


Handprints/Footprints:
Handprints/Footprints can be sent one of three ways:

A.) Scan the ink print into the computer and
send via email as an attachment.
B.) Take a picture of the inked print with a digital camera
and send the jpg as an attachment.
C.  Send your prints via the U.S. Postal Service. 
Your prints will be returned with your completed pieces.
Make sure to always label your prints and reference your invoice number when sending.


Thumbprints:
At this time, there is only one option for sending your thumbprints.
Due to the fine detail within the print, it is best to send prints via the U.S. Postal Service. 


Also, due to the difficult nature of taking a clean print,
at the time of your purchase -if requested-
a complimentary fingerprinting kit will be sent out to you within three days. 
The kit contains instructions on how to take a good print,
as well as a disposable strip of fingerprinting ink for the print. 
Make sure to always label your prints and reference your invoice number when sending.



ORDER INFORMATION

Turnaround:

Please note that all jewelry is CUSTOM MADE by hand for you.  Normal production time at Magic Dog Studio is eight weeks from the time your payment and prints/artwork are received. This is to ensure that each piece best represents your child or their artwork.  During high volume seasons, production may take up to ten to twelve weeks. Please be advised that this does not include shipping time.


Rush Options:
Made within 20 business days 25% of total cost 
Made within 15 business days 30% of total cost
Made within 10 business days 35% of total cost
If there are any exceptional or unusual instances where a
quicker return is desired, please call direct 440.331.2464.


Shipping Options  
UPS Ground (Approximately One Week)
UPS 3 Business Days
UPS 2 Business Days
UPS Overnight Next Day Business
UPS Overnight Saturday Included
prices are determined by weight of piece being sent out.




Magic Dog Studio will begin work on your order after receiving the following items:

1. Completed ORDERFORM. Please be thorough—if there are any questions, there may be delays. 
2.  PAYMENT in full—Please make all checks payable to JENNIFER L. BUNT.  For an exact quote, please forward all images to Magic Dog Studio.  Work will not begin until you have given your approval.
3.  PRINTS. Please make sure that all prints are labeled, and are clear. Remember, what you see is what you get—if you are able, please send a variety of prints to choose from. If a print is not readable or is too smudged, you may be asked to send a new print. All originals will be returned in the same condition that they were received, a copy will be kept on file for any future orders. Please note that you can use hospital prints from a much older child if desired.
OR
ARTWORK. Please make sure that all artwork is labeled.  A copy of any artwork will be kept on file, and the original will be returned to you.  If you are sending a copy of any artwork, please make sure that it is a clear copy, and that all of the elements are easily seen.

CANCELLATIONS:

Due to the fact that each piece is handcrafted for YOU, the purchaser, please note that Magic Dog Studio has a strict cancellation policy. Magic Dog Studio will do its best to accomodate you. 

Within two days of receipt of all items necessary to complete your order: 
NO CHARGE

Within three to five days of receipt of all items necessary to complete your order: 
50% will be refunded.

After five days of receipt of all items necessary to complete your order:
There is no refund

Thank you for your order! Please feel free to email magicdogstudio@yahoo.com to inquire about the status of your order.

RETURNS:
The are no returns on merchandise, as it has been custom made for you.